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Contact IT Support

IT Services is transitioning to a new ticketing system. During this time, we would like you to connect with us in the following ways:

Login or Password Issues

Email or call 309-556-3900 during normal working hours.

Please include the following information in your email or phone call:

  • your name or NetID
  • non-IWU email contact
  • phone contact
  • A description of your problem

All Other Issues

If you are able to log in to our campus services you can enter your issue with our new Service Desk Plus Portal.

You may also email us at if this is more convenient.

Call us at 309-556-3900 during normal working hours to talk with someone right away.

Please make sure to include the following information, no matter what method you choose to contact us with:

  • 2 forms of contact information. If you have another email address other than your please include this. Also, include a phone number.
  • A detailed description of your problem.